Mike leads a talented team of international UX and software experts that are creating an innovative technology platform for airlines to enable a better Customer experience and gain market share.
Mike has been working in the digital space for 18 years and has a deep passion for human centered design, experience research and innovation in the travel industry. Mike has worked in various capacities as a designer, creative director and marketing director.
Mike has designed award-winning work for Dell, Vail Resorts, Microsoft, HP, Southwest Airlines and countless international airlines. He has also spoken at Forrester Conferences, SXSW, WOMMA, Eye for Travel and his work has recognized by CBS, Wired, Fast Company, Mashable, ID Magazine, Webby Awards, and Clio. For his work at Vail Resorts, Mike was included in Josh Bernoff’s book, Empowered, and mentioned as a “HERO- Highly empowered and resourceful operative.”
When Mike is not helping airlines with their Customer experience, he is busy traveling the world with his family, trying to become a better oil painter, and seeking to capture the northern lights in a photograph (15 trips to Iceland with no aurora photos). On the few days when he is not traveling, he is home practicing his French so that his kids and locals alike will stop giving him such a hard time.
If you are an airline and you want help with your Customer experience or finding an alternative to your current eCommerce software, booking engine, or online checkin- come see Mike in the south of France. Not only will he impress you with his knowledge of the airline industry, but he will take you out to lunch on the beach with a guarantee of sipping on a good rosé while viewing the Mediterranean.