Congratulations to Icelandair on winning the Best Mobile Technology Initiative at the Future Travel Experience Awards 2016.
“Icelandair won the award for ‘Best Mobile Technology Initiative’ for its development and launch of the Facebook Messenger Stopover Bot, which leverages artificial intelligence and Facebook Messenger to provide a new flight search platform for travellers. Customers can simply open the Facebook Messenger app, start a conversation with Icelandair, type in the relevant information such as destination and travel dates, and search for flights. All of the information is provided in an automated yet conversational manner. Once the user has selected their flights, they are seamlessly redirected to the Icelandair website to make the payment.”
Read the full story at Future Travel Experiences