Icelandair now offers travellers the option of searching for transatlantic flights through its new Facebook Messenger Stopover Bot. Customers can simply open the Facebook Messenger app, start a conversation with Icelandair, type in the relevant information, such as destination and travel dates, and search for flights. A stopover in Iceland can easily be added to the trip, and users are then automatically directed to the Icelandair website to complete the booking.
Anyone who needs assistance while using the Facebook Messenger bot can simply type ‘help’, and a customer service assistant will pick up the query and provide answers to any questions.
Guðmundur Óskarsson, Director of Marketing and Business Development at Icelandair, said: “We want to constantly improve the travel ecosystem for consumers, starting from the very beginning of their booking experience. Placing Icelandair ahead of the game and making flight bookings available through Facebook Messenger, marks the commitment to our customers.
Read the full story at Future Travel Experience: Icelandair launches Facebook Messenger flight booking bot